Ordering & Delivery

Chocolate Box

ORDERING

Celebration CAKES

To order a Celebration Cake from us all you have to do is ring us on 01248 712 778 or come and visit us at 1 Dale Street, Menai Bridge. We do NOT take orders through the website or by email as all details are personalised to suit you and therefore need to be discussed in person. Additional information can be sent via email such as photographs, once the order has been placed.

We require a minimum of 1 weeks’ notice to make a Celebration Cake (but sometimes less so ring to enquire). Please order as early as you can to avoid disappointment, as we may not have the resources to meet demand at certain peak times.

We require a 40% deposit when placing an order. We cannot start a celebration cake without a deposit being placed on the order. We ask for your surname and contact number at the time of ordering, this and your collection date will be your order reference.

Paying this deposit is acknowledgment that this is non refundable, in the event of a cancellation. If a cake has been completed or partially completed further cost may be payable to cover the time and ingredients used.

We only accept cash or cards. We no longer accept cheques.

Cakes & Fillings

Our cakes are made with vegetable fats and contain dairy products. All our cakes are vegetarian.

VANILLA sponge with Strawberry Jam & Buttercream

VANILLA sponge with a Tangy Lemon filling

CHOCOLATE sponge with Chocolate Fudge filling

CHOCOLATE sponge with Chocolate Fudge filling & Alcohol

CHOCOLATE sponge with Orange filling

CHOCOLATE sponge with Cherry Liqueur and Cherry jam

Allergies & Special Dietary Requirements

Nut Allergy: All our cakes are made in a kitchen where nuts are used, and although every care is taken we cannot guarantee our cakes will not contain nuts.

Cake Storage & Shelf Life

All cakes should be stored in a cool dry place. Do not store cakes in the fridge unless they are fresh dairy cream cakes. Sponge and chocolate cake will keep for at least eight days after collection.

Edible Images

We can scan and print any photograph or image. Please ensure you give us the best quality photographs or images possible, as when they are scanned and printed the quality slightly deteriorates.

Any digital pictures should be supplied in jpg format.

Wedding Cakes

We ask for 8 weeks notice on our wedding cake orders. We may be able to accommodate an order at shorter notice, although we cannot guarantee this.

No appointment is necessary to discuss your wedding cake. Please visit us during our opening times to see the range available.

At the time of ordering we take a deposit of a third of the cost, if ordering over the phone this will be taken by debit or credit card. We cannot start a wedding cake without a deposit being taken.

Online shop goods

Delivery Information

All timescales quoted should be used as a guide only, we don’t offer any guaranteed delivery methods.

The website calculates delivery options based on the combined weight of all the products in your basket. Some carriers include size and volume restrictions, the website cannot calculate the volume of your order. In the event of your order not meeting the size or volume requirements for the delivery option you selected at checkout, you will be informed of the new postage charge and asked to make payment of the outstanding balance. If you wish not to continue with your order and cancel you will be provided with a full refund.

Orders placed on Monday’s will be processed on a Tuesday, orders placed before 12noon Tues-Fri will be dispatched the same day, providing there are no delays in processing (incorrect address, etc). Orders placed after 12noon may be dispatched the next working day.

We do not dispatch orders on Sunday or Monday.

Out of Stock

There may be a delay to deliver goods to you due to the item being currently out of stock, we will offer you a substitute as close to the original product as possible or you can wait for the items to come back into stock. We will get in touch on the contact details provided to inform you of these choices and expected delivery dates.

Personalised Items

Orders placed before 12noon Tuesday-Friday will be despatched the same day, providing that the items are in stock. If not in stock or if we need to amend design to fit personalisation, then we will get in touch on the contact details provided to advise you.

United Kingdom

Collection

Free | Restricted To Local Area

Customers in the local area may collect their orders from our shop at shop No1 Dale Street, Menai Bridge. Orders will be ready to collect the next day after 10am or the same day after 2pm if ordered before 12noon. If you would like to pick up your order sooner please call 01248 712778 to arrange this.

1st Class Royal Mail Small Parcel - [1-3 working days]

All UK postcodes Available to all UK postcodes, orders under 2kg in weight can be sent via 1st class Royal Mail service that generally takes 1-3 days.

Up to 1kg - £5.20 Up to 2kg - £7.15

2nd Class Royal Mail - [3-5 working days]

All UK postcodes Available to all UK postcodes, orders under 2kg in weight can be sent via 2nd class Royal Mail service that generally takes 3-5 days.

Up to 2kg - £4.65

Next Day DPD Delivery

Up to 5kg - £10.64 (inc.VAT @ £1.50) 6kg - 10kg - £17.24 (inc VAT @ £2.60)

Celebration Cakes

Celebration cake orders are on a collection only basis. Once collected all cakes should travel flat in the boot of the car, or in the foot well of the car. Do NOT travel with a cake on a seat or on someone’s knee!

Wedding Cakes

Wedding Cakes are collection only unless delivery is requested. This can be discussed at the time to see if possible and the additional costs.

Wedding Favours

If wedding favours are ordered they will need to be collected from the shop. Some favours can be sent out by post/courier, please enquire with us and we can let you know if this is possible.

Chocolate Box Siocled

Contact Us

We’re open Tuesday – Friday 10am – 4.30pm, and Saturday 10am - 4pm

No. 1 Dale Street, Menai Bridge, Anglesey, LL59 5AL

01248 712 778

post@chocolateboxsiocled.co.uk

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