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cakeTo order a Celebration Cake from us all you have to do is ring us on 01248 712 778 or come and visit us at 1 Dale Street, Menai Bridge. We do NOT take orders through the website or by email as all details are personalised to suit you and therefore need to be discussed in person.

We require 1 weeks notice to make a Celebration Cake (but sometimes less so ring to enquire). Please order as early as you can to avoid disappointment, as we may not have the resources to meet demand at certain peak times. Celebration cake orders are on a collection only basis.

Cakes & Fillings

Our cakes are made with vegetable fats and contain dairy products. All our cakes are vegetarian.

VANILLA sponge with Strawberry Jam & Buttercream
VANILLA sponge with a Tangy Lemon filling
VANILLA Sponge with chocolate buttercream
CHOCOLATE sponge with Chocolate Fudge filling
CHOCOLATE sponge with Chocolate Fudge filling & Alcohol
CHOCOLATE sponge with Orange filling

Allergies & Special Dietary Requirements

Nut Allergy: All our cakes are made in a kitchen where nuts are used, and although every care is taken we cannot guarantee our cakes will not contain nuts.

Cake Storage & Shelf Life

Once collected all cakes should travel flat in the boot of the car, or in the foot well of the car. Do NOT travel with a cake on a seat or on someone’s knee!

All cakes should be stored in a cool dry place. Do not store cakes in the fridge unless they are fresh dairy cream cakes.

Sponge and chocolate cake will keep for at least eight days after collection.

Edible Images

We can scan and print any photograph or image. Please ensure you give us the best quality photographs or images possible, as when they are scanned and printed the quality slightly deteriorates.

Any digital pictures should be supplied in jpg format.

Payment Terms

A 50% deposit of the total balance is required when ordering, with the balance due upon collection.

We only accept cash or cards. We no longer accept cheques.

Cancellation Policy

A £10.00 administration fee will always be withheld 24 hours after the order has been placed and paid for in relation to birthday and celebration cakes.

There will be no refund on cakes cancelled less than five (5) days prior to collection.

Complaints Procedure

Corrections and repairs to cakes, including inscription mistakes, can be corrected on the same day in most cases. You are required to give us the opportunity and must let us know of the problem within one (1) hour of accepting your cake.

Complaints are extremely rare and therefore we take them very seriously. Some complaints may require further investigation and an immediate refund may not always be possible.

In the unlikely event of a complaint, full or part cakes must be returned within three (3) days to ensure we are able to fairly assess the nature of the complaint.

The maximum refund we offer is the value of the cake. Further compensation is not available.

 

Chocolate Box Siocled

Contact Us

We’re open Tuesday – Friday 10am – 4.30pm, and Saturday 10am - 4pm

No. 1 Dale Street, Menai Bridge, Anglesey, LL59 5AL

01248 712 778

post@chocolateboxsiocled.co.uk

Copyright © 2019 Chocolate Box Siocled. All Rights Reserved. Website by Delwedd